Registration & My Account:
1] HOW DO I REGISTER ON VEVCART.COM ?
To register on vevcart.com, simply follow the steps below.
To register from the homepage:
Click on ‘Login’ next to the cart. As a first time user, you will need to Sign Up.
You can Sign-up/Login by entering your:
Contact Number & Email
Verify the details via the OTP sent to your registered mobile number.
Click on ‘Continue’ to finish your registration/sign-in.
If you want to change your password click on Logout>Enter your Mobile Number>Then click on Forgot Password>You will get OTP on the Registered Number and option of creating a new password
To register from the homepage:
Click on ‘Login’ next to the cart. As a first time user, you will need to Sign Up.
You can Sign-up/Login by entering your:
Contact Number & Email
Verify the details via the OTP sent to your registered mobile number.
Click on ‘Continue’ to finish your registration/sign-in.
If you want to change your password click on Logout>Enter your Mobile Number>Then click on Forgot Password>You will get OTP on the Registered Number and option of creating a new password
2] HOW DO I COMPLETE MY PROFILE RELATED DETAILS ?
Click on ‘My Account’. You will be redirected the new column. My Account>My Profile>Orders>Wishlist>Warranty>Logout
Click onto my profile>
Fill in the details as required, which will help you receive future invoice details and SMS/E-mail communication from Vevcart. This process is voluntary.
Click onto my profile>
Fill in the details as required, which will help you receive future invoice details and SMS/E-mail communication from Vevcart. This process is voluntary.
3] CAN I CHANGE MY MOBILE NUMBER OR EMAIL ID?
Unfortunately, your Email ID or mobile number once registered cannot be changed. However, you can create a new account with your new contact number or Email ID.
4] WHAT IS VEVCART WALLET?
You get a signup bonus of Rs.50 which partially can be used for buying products.
In wallet, You also earn Scratch cards rewards when you purchase a product and that reward amount can be redeemed while buying the product.
This scratch card reward feature is present for Application Users,So make sure you download the application from Google Play Store.
In wallet, You also earn Scratch cards rewards when you purchase a product and that reward amount can be redeemed while buying the product.
This scratch card reward feature is present for Application Users,So make sure you download the application from Google Play Store.
5] WHAT IS MANAGE ADDRESSES?
As a registered user on vevcart.com, you can create your own Address book which would save shipping information of previous orders.
As a customer, you can select a shipping address from the Address book and proceed through checkout.
You can also add different address by clicking "Add Address"
As a customer, you can select a shipping address from the Address book and proceed through checkout.
You can also add different address by clicking "Add Address"
Orders:
1] CAN I BUY MULTIPLE PRODUCTS AT ONCE?
Yes, you can order multiple products at once. Simply add the products you wish to purchase to your shopping cart.
2] HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?
As soon as you place an order:
You will be redirected to the order confirmation page on our website.
You will also receive an Order Confirmation email on your registered e-mail address and an order confirmation SMS with the details of your order.
You will be redirected to the order confirmation page on our website.
You will also receive an Order Confirmation email on your registered e-mail address and an order confirmation SMS with the details of your order.
3] CAN I ORDER MULTIPLE UNITS OF A SINGLE PRODUCT?
You can order multiple units of a single item for personal use basis availability of the stock.(T&C apply.)
4] WHEN WILL MY ORDER BE DELIEVERED?
The time taken for delivery depends on the mode of delivery selected during checkout. The general timelines are as follows:
Standard Delivery – 1-7 working days from the order date
Store Pickup – Maximum 72 hrs (Excluding weekend holiday)
Standard Delivery – 1-7 working days from the order date
Store Pickup – Maximum 72 hrs (Excluding weekend holiday)
5] CAN I CHANGE THE DELIEVERY ADDRESS AFTER PLACING MY ORDER?
No,you can't change the delivery address after placing an order.?
You can cancel the current order and re-order if you have added a different address.
6] WHAT IF THE PRODUCT IS UNSEALED/TAMPERED AT THE TIME OF DELIEVERY?
If your shipment is unsealed or in tampered condition, we recommend:
If you are yet to collect the order, kindly do not accept the order and contact our Customer Support team for further help.
If you are yet to collect the order, kindly do not accept the order and contact our Customer Support team for further help.
7] I HAVE NOT RECIEVED MY ORDER WHAT SHOULD I DO?
To track your order, simply follow the steps below.
Step 1: Sign-in into your account on vevcart.com
Step 2: After logging in, click on ‘Orders’
Step 3: Go to the order you want to track and click on ‘Track Your Order'
Step 1: Sign-in into your account on vevcart.com
Step 2: After logging in, click on ‘Orders’
Step 3: Go to the order you want to track and click on ‘Track Your Order'
8] I MISSED THE DELIEVERY OF MY ORDER. WHAT SHOULD I DO?
In case you have missed your delivery, we usually try to deliver your product on the next working day.
Our delivery person will try to get in touch with you to ensure that your order can be delivered as soon as possible.
Our delivery person will try to get in touch with you to ensure that your order can be delivered as soon as possible.
9]WHY CAN'T I TRACK MY ORDER EVEN THOUGH IT IS DISPATCHED?
Usually, our logistics partners need up to 24 hours to activate the tracking code for an order once dispatched from Vevcart.
We request you to kindly check the live tracking in some time. You can track the status of your order in the ‘Track Your Order’ section of ‘My Account’ on www.vevcart.com
We request you to kindly check the live tracking in some time. You can track the status of your order in the ‘Track Your Order’ section of ‘My Account’ on www.vevcart.com
10] I DID NOT RECIEVE A WARRANTY CARD WITH THE PRODUCT.HOW SHOULD I CLAIM MY WARRANTY?
The invoice you receive with the order can be used to claim the warranty, as it includes your purchase and product details.
We send an invoice copy to the registered email address for all orders, which can later be used to claim the warranty.
We send an invoice copy to the registered email address for all orders, which can later be used to claim the warranty.
11] THE DELIEVERY EXECUTIVE IS ASKING ME TO PAY A HIGHER AMOUNT THAN MENTIONED ON THE INVOICE. SHOULD I PAY?
Our delivery partners would never ask you to pay anything besides the invoice value, however, if such an nstance occurs, we request that you do not accept the order and raise a complaint with us immediately.
We will investigate the matter and initiate the delivery of your order again.
We will investigate the matter and initiate the delivery of your order again.
12] CAN I PAY WITH MY CARD ON DELIEVERY?
This facility depends on the logistics company that provides the delivery service for your order.
Warranty:
1] HOW TO FIND PRODUCT WARRANTY?
Go to My Account>Warranty Enter your Invoice NO. and check the Warranty of the product.
Refer & Earn (For APP.):
1] WHAT IS REFER & EARN?
Share you Invite code to Your friend to Download the Vevcart App.
Friend signs up and earns Rs.50 Bonus,br> You earn Rs.50 when your friend recieves their first order
Friend signs up and earns Rs.50 Bonus,br> You earn Rs.50 when your friend recieves their first order
Shipping:
1] HOW WILL THE DELIEVERY BE DONE?
All the orders will be delivered through Supply Chain or through reputed courier service provider like Blue Dart, Delhivery, Ecom Express, Xpressbees, Shadowfax etc.
2] ARE THERE ANY SHIPPING CHARGES?
We offer FREE SHIPPING for all our products,Unless until (SPECIFIED).
3] DOES VEVCART.COM DELIEVER OUTSIDE INDIA?
No. Unfortunately, we do not deliver outside India at the moment.
However, you are more than welcome to make your purchases from anywhere in the world, but please ensure the delivery address is within India.
However, you are more than welcome to make your purchases from anywhere in the world, but please ensure the delivery address is within India.
Order Cancellation & Returns:
1] IF I AM NOT SATISFIED WITH MY PURCHASE,CAN I CANCEL MY ORDER?
Yes, you can cancel your order unless it is already delivered to you.
2] WHY AM I NOT ABLE TO PURCHASE MY PRODUCT BESIDES MY LOCATION?
It is our endeavor to service all deliverable locations in India. However, your Pin Code may not support delivery because of the following reasons:
Your Pin code may not be currently serviced by our delivery partners.
Our nearest Stocking Point (Distribution center/Stores) may have run out of stock for your desired product.
Your Pin code may not be currently serviced by our delivery partners.
Our nearest Stocking Point (Distribution center/Stores) may have run out of stock for your desired product.
3] CAN I REPLACE A PURCHASED ITEM?
Yes, you can get your order replaced if the purchased product you receive it in a damaged/not working condition.
For more details please see Terms and Condition > Return Policy
For more details please see Terms and Condition > Return Policy
4] HOW WILL I BE REIMBURSED FOR THE PRODUCTS I HAVE CANCELLED OR RETURNED?
All the payment reversals or refunds will be completed as per our Cancellations policy. The amount to be refunded will be processed to the original mode of payment used online.
For Pay on Delivery orders, we will initiate NEFT transaction.
Once the refund details are shared with you, the payment will reach your bank/card account based on your individual banks/cards payment reversal processing timeline
For Pay on Delivery orders, we will initiate NEFT transaction.
Once the refund details are shared with you, the payment will reach your bank/card account based on your individual banks/cards payment reversal processing timeline
5] TILL WHAT DURATION OF DAYS CAN I RETURN MY ORDER?
If you wish to return your home delivery order and claim a refund, you can raise a request from the time your order has been placed up to 'X' days after the order has been delivered to your place.
Return of the Product mainly depends on companies DOA policy,in which they decide X number of days for replacement of product.
For example- Companies return policy is for X=7 Days then that product will be replaced within 7 days
Return of the Product mainly depends on companies DOA policy,in which they decide X number of days for replacement of product.
For example- Companies return policy is for X=7 Days then that product will be replaced within 7 days
6] WHICH ORDERS ARE COVERED UNDER 'RETURN POLICY' OF VEVCART.COM?
Currently, home delivery orders placed on www.vevcart.com are covered under returns policy given to the products by the respective companies.
7] IF I AM RETURNING AN ITEM,DO I ALSO HAVE TO RETURN FREE ITEM RECIEVED ALONG WITH IT?
All the free gifts, gift coupon/Wallet Credits added in VEVCART wallet, packaging material, and supporting accessories would have to be returned along with the product.
In case you do not wish to return the free item, then apart of amount corresponding to the value of that gift item would be deducted from the total amount.
In case you do not wish to return the free item, then apart of amount corresponding to the value of that gift item would be deducted from the total amount.
8] HOW CAN I GET REFUND FOR EMI TRANSACTIONS?
In case of refund, though the amount is credited back to the customer's card, the EMI closure will happen only after customer communicates the same to the bank.
Customer will need to specifically communicate to the banks its intent of EMI loan closure.
Also if customer fails to communicate the same to bank, the interest amount that bank will keep levying will be borne by the customer.
For closure or any other charges, if any which are levied by the customer's bank, will be borne by the customer.
Customer will need to specifically communicate to the banks its intent of EMI loan closure.
Also if customer fails to communicate the same to bank, the interest amount that bank will keep levying will be borne by the customer.
For closure or any other charges, if any which are levied by the customer's bank, will be borne by the customer.
Payments:
1] HOW DO I MAKE PAYMENT ON VEVCART ONLINE?
2] HOW DO I PAY USING DEBIT/CREDIT CARD?
The Below mentioned cards issued by your bank in India can be used to pay; however, the shipping address should be within India.
Credit Cards: VISA, Mastercard, American Express, Diners Club
Debit Cards: VISA, Mastercard, Maestro, RuPay
To pay using your cards at checkout, you will need your card number, expiry date, three or four digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password to complete the payment.
CVV Numbers for different cards are placed in different locations on your card:
If you have Visa/Mastercard/Diner's/Discover card: Your CVV is a 3-digit code after the last four digits of your credit card number on the back of the card within the signature field.
If you have an American Express card: Your CVV is a 4-digit number on the front of the card on the right hand side above the card number. For Amex Card, you can redeem your card points on the Amex Page when redirected.
Note: SBI Maestro card does not have C V V and expiry date
Credit Cards: VISA, Mastercard, American Express, Diners Club
Debit Cards: VISA, Mastercard, Maestro, RuPay
To pay using your cards at checkout, you will need your card number, expiry date, three or four digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password to complete the payment.
CVV Numbers for different cards are placed in different locations on your card:
If you have Visa/Mastercard/Diner's/Discover card: Your CVV is a 3-digit code after the last four digits of your credit card number on the back of the card within the signature field.
If you have an American Express card: Your CVV is a 4-digit number on the front of the card on the right hand side above the card number. For Amex Card, you can redeem your card points on the Amex Page when redirected.
Note: SBI Maestro card does not have C V V and expiry date
3] IS IT SAFE TO USE CREDIT CARD ONLINE AT VEVCART.COM?
Vevcart does not store Credit / Debit card numbers, CVV / Security Code, Pin for 3D Secure, Expiry date on any of its servers and only collects in a session while making a transaction.
All your transactions online are protected & secured by SSL (secure socket layer) technology.
All your transactions online are protected & secured by SSL (secure socket layer) technology.
4] WILL I BE ASKED TO PROVIDE ANY CARD INFORMATION, ACCOUNT INFORMATION OR PASSWORDS OVER PHONE AN EMAIL?
The Croma team will never request you to share any of your card or account related details over email or over phone.
5] WHICH BANK DO YOU ACCEPT PAYMENTS FOR VIA NETBANKING?
We accept payments for your orders through the following banks:
Note: Kindly check with your bank if online transactions are enabled in your account.
| AXIS Bank | ICICI Bank |
| Bank of India | IDBI Bank |
| Bank of Maharashtra | Indian Bank |
| Catholic Syrian Bank | Indian Overseas Bank |
| Cosmos Bank | IndusInd Bank |
| Canara Bank | Karnataka Bank |
| Central Bank of India | Karur Vysya Bank |
| Cityunion | Kotak Mahindra Bank |
| Corporation Bank | State Bank of India |
| Deutsche Bank | Union Bank of India |
| Development Credit Bank | United Bank of India |
| Federal Bank | Vijaya Bank |
| HDFC Bank | YES Bank |
Note: Kindly check with your bank if online transactions are enabled in your account.
6] WHAT IS AN EMI PAYMENT OPTION?
EMI (Credit Card) stands for 'Equated Monthly Installment' and it?s a convenient payment option that you can choose to pay for the order in easy installments to the credit card issuing bank. The option is available only on credit cards issued by the following banks.,br>
AMEX | AXIS | CITI | HDFC | HSBC | ICICI | INDUS | KOTAK | RBL | SBI | SCB | YES *18 & 24 months EMI options are available only on selected banks.
This EMI option is facilitated by the card issuing bank. The EMI eligibility, payment tenure [months-3/6/9/12/28/24] and refund rules are solely on the internal discretion and approvals of the issuing bank. Any communication related to an ongoing EMI scheme should be addressed to the card issuing bank.
AMEX | AXIS | CITI | HDFC | HSBC | ICICI | INDUS | KOTAK | RBL | SBI | SCB | YES *18 & 24 months EMI options are available only on selected banks.
This EMI option is facilitated by the card issuing bank. The EMI eligibility, payment tenure [months-3/6/9/12/28/24] and refund rules are solely on the internal discretion and approvals of the issuing bank. Any communication related to an ongoing EMI scheme should be addressed to the card issuing bank.
7] WHAT ARE THE BANK INTEREST RATES AND CALCUALTION OF CREDIT CARD ON EMI?
RBI has mandated banks to take a nominal charge on EMI services. This charge will be collected by banks over the EMI tenure. This charge is collected by Issuing Bank and not by Croma. This is an annual charge and is calculated on the outstanding balance. You will see this charge in the monthly bill cycle as defined by the bank. An Illustration below shows a bank and the respective EMI options based on the product price. This is for indicative purposes only, your EMI payments may differ with total order amount and additional bank charges.
The table below shows a representative rendering of EMI plans for a Rs 20,000 purchase on Vevcart paid using the EMI payment plan
Note: Currently, we facilitate Credit card EMI + Some selected Debit card EMI
The table below shows a representative rendering of EMI plans for a Rs 20,000 purchase on Vevcart paid using the EMI payment plan
| Tenure | (Months)Purchase value | Monthly Instalment (EMI) | Bank rate(%) | Total Effective price you pay | Interest paid to bank |
|---|---|---|---|---|---|
| 3 | Rs. 20,000 | Rs. 6,800.44 | 12 | Rs. 20,401.33 | Rs. 401.33 |
| 6 | Rs. 20,000 | Rs. 3,450.97 | 12 | Rs. 20,705.80 | Rs. 705.80 |
| 9 | Rs. 20,000 | Rs. 2,344.32 | 13 | Rs. 21,098.89 | Rs. 1,098.89 |
| 12 | Rs. 20,000 | Rs. 1,786.35 | 13 | Rs. 21,436.15 | Rs. 1,436.15 |
Note: Currently, we facilitate Credit card EMI + Some selected Debit card EMI
8] WHAT IS THE ELIGIBILITY CRITERIA TO AVAIL THE EMI OPTION?
The Credit Card EMI payment option is available only above a minimum order value which varies from bank to bank. For given order value, only the eligible banks will be displayed under the issuing bank list on the EMI payment page on vevcart.com.
For Bank Credit Cards: EMI payment option is applicable on all purchases worth Rs 5000/- and above made on Vevcart using selected Bank credit cards.
For Bank Credit Cards: EMI payment option is applicable on all purchases worth Rs 5000/- and above made on Vevcart using selected Bank credit cards.
9] HOW CAN I MAKE THE PAYMENT USING EMI OPTION?
Once you have selected the desired product, you can add it to your cart and proceed to check out. On the Payment Page, select EMI and follow the below mentioned steps:
Select the Credit Card issuing bank of your preference [Enter your Credit/Debit Card]
Select the repayment duration (3, 6, 9, 12, 18 or 24 months). The interest rate, monthly EMI and total interest payable will be displayed.
Enter your Credit Card issuing bank details.
Click ?Pay Now?
Once the payment is authorized, your order will be processed and shipped.
Select the Credit Card issuing bank of your preference [Enter your Credit/Debit Card]
Select the repayment duration (3, 6, 9, 12, 18 or 24 months). The interest rate, monthly EMI and total interest payable will be displayed.
Enter your Credit Card issuing bank details.
Click ?Pay Now?
Once the payment is authorized, your order will be processed and shipped.
10] WHY IS THE TRANSACTION AMOUNT NOT CONVERTED INTO EMI ?
The full amount will be charged on your card on the day of transaction.
This will later be converted to an EMI transaction by your respective bank. This normally takes 5-7 working days.
This will later be converted to an EMI transaction by your respective bank. This normally takes 5-7 working days.
11] WHY IS SUM TOTAL OF EMIS MORE THAN THE ORDER VALUE?
The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction.
12] WHAT IS NO COST EMI?
No Cost EMI is an offer by which you pay your EMI provider only the product price, equally divided over your repayment timeline.
For instance, if you buy a Rs.18,000 item at a 6 month tenure, you will pay your EMI provider Rs.3,000 every month for 6 months, amounting to a total of Rs.18,000*.
You do not have to pay interest on the product purchased
For instance, if you buy a Rs.18,000 item at a 6 month tenure, you will pay your EMI provider Rs.3,000 every month for 6 months, amounting to a total of Rs.18,000*.
You do not have to pay interest on the product purchased
13] WHICH PAYMENT METHODS CAN I USE TO GET A NO COST EMI?
No Cost EMI is available on selected credit, debit cards on Pinelabs. EMI which can be viewed after selecting the payment mode as EMI and clicking on No Cost EMI.
14] ARE THERE ANY FEES OR DOWN PAYMENT?
There are no processing fees or down payment for these transactions. Your bank will charge GST on the interest component of the EMI. For EMI/ No cost EMI on HDFC Bank-
1) GST will be applicable on the Interest component of EMI and convenience/processing fees. For the First EMI, Interest will be calculated from the loan booking date till payment due date. Please refer to the Bank's website for more details on charges/GST applicability.
Link - https://www.hdfcbank.com/personal/borrow/popular-loans/easy-emi/easyemi-on-consumer-durables 2) Revised convenience fee of Rs.199+GST for CCEMI & DCEMI - Effective from 15th August 2020 Note: This charge is to be borne directly by customer and cannot be sub vented by manufacturer. This change has been effective 15th Aug'20.
For EMI / No cost EMI on Citi Bank-
EMI processing may take upto 8 working days. In case the total amount due has not been paid in full, finance charges as per the interest rate applicable, which currently is 3.75% per month (i.e. 45% annualized) for all other cards and 1% per month (i.e. 12% annualized) for Ultima, on card balances may apply until the EMI is converted & posted on the card.
1) GST will be applicable on the Interest component of EMI and convenience/processing fees. For the First EMI, Interest will be calculated from the loan booking date till payment due date. Please refer to the Bank's website for more details on charges/GST applicability.
Link - https://www.hdfcbank.com/personal/borrow/popular-loans/easy-emi/easyemi-on-consumer-durables 2) Revised convenience fee of Rs.199+GST for CCEMI & DCEMI - Effective from 15th August 2020 Note: This charge is to be borne directly by customer and cannot be sub vented by manufacturer. This change has been effective 15th Aug'20.
For EMI / No cost EMI on Citi Bank-
EMI processing may take upto 8 working days. In case the total amount due has not been paid in full, finance charges as per the interest rate applicable, which currently is 3.75% per month (i.e. 45% annualized) for all other cards and 1% per month (i.e. 12% annualized) for Ultima, on card balances may apply until the EMI is converted & posted on the card.
15] IS NO COST EMI AVAILABLE ON ALL PRODUCTS OF THIS SITE?
No Cost EMI is available on wide selection of categories including mobiles, large appliances, laptops and much more. It is applicable on selected products only.
16] WILL MY BANK CONTINUE TO CHARGE ME INTEREST?
Yes, your bank will charge you interest. However, this interest charge has been provided to you as an upfront discount at the time of your purchase, effectively giving you the benefit of a No Cost EMI*.
*Note: this excludes GST that will be charged by your bank on your interest component of the EMI
*Note: this excludes GST that will be charged by your bank on your interest component of the EMI
17] HOW WILL MY EMI BE CHARGED?
Your EMI provider will take 3-5 working days to process your EMI.
Once done, your EMI will be charged on a monthly basis, as per your credit/debit card billing cycle or payment instructions with your EMI provider. Please check with your issuing bank or card company for specific details.
Once done, your EMI will be charged on a monthly basis, as per your credit/debit card billing cycle or payment instructions with your EMI provider. Please check with your issuing bank or card company for specific details.
18] WHAT IS UPI & HOW TO OPEN AN UPI ACCOUNT?
UPI or Unified Payments Interface is an immediate real-time payment system that helps in instantly transferring the funds between the two bank accounts through a mobile platform.
It is based on the 2 Factor Authentications with a seamless single click payment.
Once you have linked your bank account and created a virtual ID namely name@bankname, you will be able to start using it to make payment on vevcart.com/App.
It is based on the 2 Factor Authentications with a seamless single click payment.
Once you have linked your bank account and created a virtual ID namely name@bankname, you will be able to start using it to make payment on vevcart.com/App.
19] WHAT IS GOOGLE PAY AND HOW TO OPEN A GOOGLE PAY ACCOUNT?
Google Pay is a digital platform to send & receive money.
Google Pay works with all banks that support UPI.
You will have to create a Google Pay account and you have to link your bank account to make payment to vevcart.com/app to complete the transaction.
Google Pay works with all banks that support UPI.
You will have to create a Google Pay account and you have to link your bank account to make payment to vevcart.com/app to complete the transaction.
20] WHAT IS AN ONLINE WALLET? HOW DO I MAKE PAYMENTS USING ONLINE WALLET?
We have Online Wallets which can be used to make payments: Amazonpay, Mobikwik, PayTM and PhonePe. A Wallet is a prepaid financial instrument available on Vevcart website. It allows Indian consumers to store money in a virtual wallet and then make payments, without entering your card/bank details for every transaction.
Once you have selected the items in your cart, proceed to make a payment and select the ?Wallet?option. Under 'Wallets' you will find a radio button for types of wallets. Please choose the option by clicking on the radio button you will be redirected to the below wallets to make the payment.
MOBIKWIK: You need to enter your Mobikwik credentials and complete your purchase using the wallet balance or any mode of payment available on that page to complete your transaction on vevcart.com/app.
PAYTM: You need to set up an account using your mobile phone number and email ID to use a Paytm account and complete purchase on Website using UPI, Debit/ Credit Cards, Net Banking, Paytm Wallet.
Once you have selected the items in your cart, proceed to make a payment and select the ?Wallet?option. Under 'Wallets' you will find a radio button for types of wallets. Please choose the option by clicking on the radio button you will be redirected to the below wallets to make the payment.
MOBIKWIK: You need to enter your Mobikwik credentials and complete your purchase using the wallet balance or any mode of payment available on that page to complete your transaction on vevcart.com/app.
PAYTM: You need to set up an account using your mobile phone number and email ID to use a Paytm account and complete purchase on Website using UPI, Debit/ Credit Cards, Net Banking, Paytm Wallet.
21] DO YOU PROVIDE CASH ON DELIEVERY PAYMENT OPTION?
Yes, Vevcart accepts orders through ?Pay-on-Delivery? except for large appliances like air-conditioners, washing machines, televisions etc.
Once order is verified, shipment are processed in the time specified, from the date of confirmation. Vevcart also sends notification on registered email Address or mobile Number.
We do not offer Pay On delivery option for Order amount greater than Rs.5000 and if the address is not Serviceable by Courier Agent.
We do not offer Pay On delivery option for Order amount greater than Rs.5000 and if the address is not Serviceable by Courier Agent.
22] MY TRANSACTION FAILED BUT MONEY IS DEDUCTED FROM MY ACCOUNT. WHAT SHOULD I DO?
Payment can fail due to a technical glitch or due to incorrect payment credentials.
Within 48-hours, your order will automatically be confirmed by our system & a confirmation will be sent to you through Email and SMS.
However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us.
Please stay rest assured that your amount will be refunded to you in case of failed order transaction.
In case of no communication, please email us on support@vevcart.com or call on 7402030401.
Within 48-hours, your order will automatically be confirmed by our system & a confirmation will be sent to you through Email and SMS.
However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us.
Please stay rest assured that your amount will be refunded to you in case of failed order transaction.
In case of no communication, please email us on support@vevcart.com or call on 7402030401.
Prices & Discounts:
1] WHY ARE PRICES DIFFERENT FOR SAME ITEM FOR DIFFERENT DELIVERY LOCATIONS?
Prices for products are same for all locations.Delievery charges if applied are different for different location.
2] ARE THERE ADDITIONAL DISCOUNTS AVAILABLE ON BULK PURCHASE?
Yes,there are discounts available on Bulk Purchases,But you have to email at support@vevcart.com or call the customer service Number 7402030401
Customer Services:
1] HOW CAN I CONTACT FOR QUERIES REGARDING MY ONLINE ORDERS ON VEVCART?
If you have any queries, kindly reach us on our 24 hours Vevcart Customer Care No. 7402030401.
THANK YOU :D HAPPY TO HELP.. VEVCART TEAM !
